Requests within US purchase

For 30 days after the date of purchase, return your undamaged Luckebuy product and you can receive a full refund for ANY reason.
Please note: Any provided shipping labels must be used within 15 days of purchase.

For 12 months after the date of purchase, we take care of all quality-related issues with a replacement or a limited refund.
Reminder: Be sure to use your product as directed.

Requests from international purchase

We will take care of all quality-related issues with a FULL REFUND or REPLACEMENT. International shipping costs must be covered by the customer. If the item cannot be returned then we will offer a 50% REFUND.

For purchases made through other retailers:

• Other retailers’ after-sales support policies will vary. Please contact the retailer directly for specific guidance on their warranty process.
• Unauthorized reselling of Luckebuy products is strictly prohibited.